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故障详情

在安装ArcGIS Enterprise on Kubernetes 11.0的创建组织的阶段遇到如下报错：

The process to create a new organization has failed due to the> following error: <‘Testing managed user connection failed after 3600 seconds.’ in Relational store >.

截图如下：
在这里插入图片描述下载的日志文件中有如下报错：

2023-02-08T10:39:44,141|WARNING|9adc0f9c-6a85-4372-b4e1-559d344017ca||Enterprise Admin|1053|1|52|FrameworkManager|Managed user connection to database is not ready.|| org.postgresql.util.PSQLException: FATAL: password authentication failed for user "mu_n13ht"at org.postgresql.core.v3.ConnectionFactoryImpl.doAuthentication(ConnectionFactoryImpl.java:646)at org.postgresql.core.v3.ConnectionFactoryImpl.tryConnect(ConnectionFactoryImpl.java:180)at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:235)at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:49)at org.postgresql.jdbc.PgConnection.<init>(PgConnection.java:223)at org.postgresql.Driver.makeConnection(Driver.java:402)at org.postgresql.Driver.connect(Driver.java:261)at org.apache.tomcat.jdbc.pool.PooledConnection.connectUsingDriver(PooledConnection.java:319)at org.apache.tomcat.jdbc.pool.PooledConnection.connect(PooledConnection.java:212)at org.apache.tomcat.jdbc.pool.ConnectionPool.createConnection(ConnectionPool.java:744)at org.apache.tomcat.jdbc.pool.ConnectionPool.borrowConnection(ConnectionPool.java:676)at org.apache.tomcat.jdbc.pool.ConnectionPool.init(ConnectionPool.java:483)at org.apache.tomcat.jdbc.pool.ConnectionPool.<init>(ConnectionPool.java:154)at org.apache.tomcat.jdbc.pool.DataSourceProxy.pCreatePool(DataSourceProxy.java:118)at org.apache.tomcat.jdbc.pool.DataSourceProxy.createPool(DataSourceProxy.java:107)at org.apache.tomcat.jdbc.pool.DataSourceProxy.getConnection(DataSourceProxy.java:131)at com.esri.arcgis.endeavour.admin.managers.FrameworkManager.lambda$createRelationalDataStore$4(FrameworkManager.java:962)at com.esri.arcgis.endeavour.admin.util.CallableUtil.retryForFixedTime(CallableUtil.java:215)at com.esri.arcgis.endeavour.admin.managers.FrameworkManager.createRelationalDataStore(FrameworkManager.java:956)at com.esri.arcgis.endeavour.admin.site.SiteManager$ab.install(SiteManager$ab.java:2604)at com.esri.arcgis.endeavour.admin.site.SiteManager$ParallelCreateSiteModules$a.call(SiteManager$ParallelCreateSiteModules$a.java:4225)at com.esri.arcgis.endeavour.admin.site.SiteManager$ParallelCreateSiteModules$a.call(SiteManager$ParallelCreateSiteModules$a.java:4220)at java.base/java.util.concurrent.FutureTask.run(Unknown Source)at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)at java.base/java.lang.Thread.run(Unknown Source)2023-02-08T10:39:45,141|SEVERE|9adc0f9c-6a85-4372-b4e1-559d344017ca||Enterprise Admin|1261|1|1|SiteManager|Relational Datastore Installation Failed.|| java.lang.Exception: Testing managed user connection failed after 3600 seconds.at com.esri.arcgis.endeavour.admin.managers.FrameworkManager.createRelationalDataStore(FrameworkManager.java:977)at com.esri.arcgis.endeavour.admin.site.SiteManager$ab.install(SiteManager$ab.java:2604)at com.esri.arcgis.endeavour.admin.site.SiteManager$ParallelCreateSiteModules$a.call(SiteManager$ParallelCreateSiteModules$a.java:4225)at com.esri.arcgis.endeavour.admin.site.SiteManager$ParallelCreateSiteModules$a.call(SiteManager$ParallelCreateSiteModules$a.java:4220)at java.base/java.util.concurrent.FutureTask.run(Unknown Source)at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)at java.base/java.lang.Thread.run(Unknown Source)