Hit 42 degree 达到42°
the idea hit me 明白意识到
hit the brake 按 踩刹车
hit the road 出发
Red packet 红包
国际电话提示音
拜年 please accept my New Year’s greetings!I wish you a prosperous New Year!
The number you dialed cannot be reached at/for the moment.
您拨打的号码暂时无法接通
At the moment 目前暂时无法沟通（暂时）
For the moment 无法接通（这段时间）
Out of service 停机
a number that does not exsit 空号
number=Subscriber 订阅者通讯服务
英国 sorry,the number you dialed is not available .Please dial again later.
美国 Sorry,the subsriber you dialed is not available.Please redial later.
对不起，您拨打的用户暂时无法接通，请稍后在拨！
dial 拨打 Redial 重拨 Dial again 再次拨打
您拨打的电话正忙 The number you dialed is busy!
The number you dialed is out of service.您拨打的电话已停机。
您拨打的电话是空号 The number you dialed does not exist.
机场
登机广播
Good afternoon Passengers.This is the pre-doarding announcement for flight 666 to Carrtown.
We are now inviting those passengers with small chidren,and any passengers requiring special assistance,to begin board ing at this time.Please have your boarding pass and identication ready.
regular boarding will begin in approximately 10 mins,thank you!
下午好各位乘客，这是666航班飞往胡萝卜城的登机前广播。我们现在邀请有小孩的乘客和任何需要特殊帮助的乘客在此时开始登机，请准备好您的登机牌跟身份证明，正常登机将在大约10分钟内开始，谢谢！
最后登记广播Final Boarding Announcement
This is the final boarding call for passengers Tiger and Fox Booked on flight 666 to Carrtown.Please proceed to gate 3 immediately.The final checks are being completed and captain will order for the doors of the aircraft to close in approximately 5 mins’ time.I repeat.This is Final Boarding al for Tiger and fox.Thank you!
这是666航班飞往胡萝卜城的最后登机广播，请老虎和狐狸立即前往3号门登机，最后的检查工作正在进行中，机场将在大约5分钟的时间内命令关闭机门。我再重复一次，这是提醒乘客老虎和护理的最后登记广播，谢谢！
飞机广播
Ladies and gentlemen,welcome aboard Bunny Airlines Flight 666 with service from Rabbittropolis to Carrotown.Our flight will take 2 hrs and 30mins.we will be flying at an altitude of 8,000 meters and the average speed is 900 kilometers per hour.
女士们，先生们，欢迎乘坐兔子航空666航班从大兔会飞往胡萝卜城，预计空中飞行时间是2小时30分。飞行高度8000米，飞行速度平均每小时900公里。
To ensure the normal operation of aircraft navigation and communication systems,passengers are not allowed to use mobile phone ,or any other electronic devices throughout the flight.Laptop computers are not allowed to be used during take-off and landing.
为了保障飞机导航以及通讯设备的正常工作，再整个航行过程中请不要使用手机以及其他电子设备。在飞机起飞和下降过程中请不要使用手提电脑。
We will take off shortly.Please be seated,fasten your seat belt,and make sure your seat back is straight up,your tray table is closed and your carry-on items are securely stowed in the overhead compartment or under the seat in front of you.This is a non-smoking flight.
飞机很快就要起飞了，请您做好，系好安全带，收起座椅靠背和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李架内或座椅下方，本次航班全程禁烟。
Ladies and gentleman,we are now experiencing some turlence.please return to your seats and fasten your seat belts. 各位旅客请注意，我们正在遇到不稳定的气流，飞机有些颠簸，请您回到座位上并系好安全带。
这里的 experience 是遭受，经受的意思，比如： He experienced some problems during work.他在工作中遇到一些问题。
着陆后 After landing
Ladies and Gentleman,our plane has laned at carrotown airport.The local time is 5 PM.The tmeperature outside is 25 degrees celsius.The plane is taxiing.For your safety,please stay in your seat ,when the aircarf stops completely and the fasten seat belt sign is turned off,please detach the seat belt,take all your carry -on item and disembark.
女士们先生们，飞机已经降落在胡萝卜机场，当地时间下午5点，外面温度25摄氏度。飞机正在滑行为了您和他们的安全，请先不要站起来或者打开行李架。等飞机完全稳定后，请你再解开安全带，整理好手提物品下飞机。
Please use caution when retrieving items from the overhead compartment,You checked baggage may be claimed in the baggage claim area.The Transit passengers may to to the connection flight counter in the waiting hall to complete the procedures.Thank you for selecting Bunny Airlines for your travel today and we look forward to serving you again.Wish you a pleasant day,thank you!
从行李舱提取物品时请注意安全，您托运的行李请到行李领取处领取。需要再本站转乘飞机到其他地方的旅客请到候机室中转柜办理，感谢您选择兔子航空公司班机！下次旅途再会！
这里的checked baggage 托运，托运的行李
Carry-on baggage 可携带登机的行李
Claim 认领（行李）
有效短语
接电话
Good morning/ afternoon/ evening. ABC Limited. Alex Case speaking. How can I help you?
说出你是谁
My name is Olivia Lu. I work for Sresky
This is Olivia (again), (calling) from Sresky.
闲聊/在电话开始时展示友好
How’s it/ the conference/ your week/ your project/… going?
Did you have a good weekend/ trip/ holiday/…?
How’s business?
I heard that the weather there is much cooler/ that…
I guess that you are really busy/ that…
I’m (so) glad/ sorry/ happy/ relieved/ … to hear that.
(That) sounds great/ terrible/ awful/ interesting/ nice/ encouraging/ fun/ …
再次打电话
Thanks for calling me back.
Thanks for getting back to me (so quickly).
Sorry to phone so early in the morning (but…)
Sorry it took me so long to get back to you.
Sorry to ring again so soon (but…)
Sorry to trouble you again (but…)
结束闲聊进入正题
So, what can I do for you today?
Anyway, have you got a minute (to talk)?
说明打电话的原因
I just got your message.
I’m returning your call.
Someone phoned me from this number.
Anyway, I’m phoning about the meeting next week/ about…
I’m calling to ask about the meeting next week/ to…
So, did you see my email about the delivery/ about…?
Well, just a quick call to say…
Well, I was given your number by…
I found your number…
要求与某人交谈
Can I speak to Kim Smith (in the Sales Department), please?
Is Kim (Smith) there?
I’d like to speak to someone about replacing our photocopiers/ about…
I need to speak to someone in the shipping department/ in…
询问来电者的姓名
Sorry, I didn’t catch your name.
May I ask who is calling?
询问对方的姓名
Sorry, who am I speaking to, please?
Is that Kim (Smith)?
Is this the right number for the HR department/ for…?
Is that the… department/ division/ section/ team?
Are you the right person to speak to about…?
将呼叫者转给正确的人
Can I ask what it is concerning?
Of course. I’ll (just) check if he’s available.
Okay. I’m putting you through.
I’ll connect you to… She should be able to help.
婉言拒绝交谈请求
I’m sorry but she’s away from her desk/ out of the office/ out of the country/ not in today. (She should be back…)
I’m afraid he’s on another line/ her line is busy/….
留言/口述
Can I leave a message?
Can you tell her that…?
Can you ask her to send me six hundred and fifty HYDV765s/ to…?
My office number/ work number/ landline/ mobile (number)/ home phone is oh one double six treble one.
My (postal) address is twenty-three black new word bird park new line midtown capital b capital b capital p capital m.
The URL is http colon double slash high dash life dot com slash alex underscore case.
My (work/ personal) (e)mail address is alexcase all one word at outlook dot com.
接受留言/接受口述
Does she have your number?
Can I take a message?
Shall I ask her to call you back?
(Okay.) Got it (now) (,thanks).
如果你想找的人不在，你的其他回应
No, that’s okay, thanks. I’ll (just) call again later. (Do you know when she will be available?)
Actually, it’s quite urgent. Could you give me his mobile number?
Is there anyone else I can speak to about…?
Can I help you at all?
让对方稍等
Please hold the line. I’ll connect you to a member of our customer service staff/ I’ll check if she’s available/ I’ll…
Just a moment while I get a pen and some paper/ while I find the file/ while I…. Okay, please go ahead.
Just a minute. I’m (just) getting your account upon the screen/ I’m (just)…
检查/澄清/不理解/处理沟通问题
Can I check that back?
Sorry, could you say that again (a little more slowly)?
Sorry, can you repeat the first word/ the last part/…?
… Is that right?
Sorry, could you spell your family name/… (for me), please?
Just to (double) check,…
Sorry, is that B for Bobby (or V for virgin)/ one five (or five oh)/ two words (or all one word)/ …. (or…)?
谈论书面资料（文件/网页等）
Do you have the information in front of you now?
I’m sending you the document/ … right now.
If you turn to page (number) three and look at the second paragraph,…
结束接收信息
Okay, I’ll make sure (that) he gets your message. (I’m sure he will get back to you soon.)
询问对方是否已经结束，并对其进行回复。
So, is there anything else (that I can help you with) (today)?
(Okay then,) was there anything else (that you’d like to ask)?
No, that’s all (for now), thanks.
Actually, there is just one more thing….
顺利结束电话（给出结束通话的理由）
Anyway, it’s been great to talk, but I’m afraid I have a meeting in a few minutes/ I’m afraid I… (so…)
I’d like to talk more about this but I’m afraid someone has just come in/ I’m afraid… (so…)
That seems to have covered everything, thanks.
That’s been really helpful, thanks.
Okay, I won’t keep you any longer, then.
谈论下一次联系/谈论之后的跟进
Can I call you back (a little) later?
Could you possibly call again (a little) later?
I’ll email you by the end of business today/ later (today)/ in the next couple of days/…
(I can’t hear you very well). Shall we hang up and try again?
I’ll check (…) and call you (right) back.
Could you (possibly) find out and call me back?
Please call again if you have any other questions/ problems/…
I look forward to your call.
Looking forward to hearing from you.
Speak to you then/ tomorrow/ soon/ later/… (, then).
See you then/ tomorrow/ soon/ on Monday/ there/… (, then).
结束时的礼貌/友好的用语
Thanks for (all) your help.
Thanks for calling/ your call.
Sorry I couldn’t be more help.
Have a good evening/ day/ weekend/….
Bye (for now).
能接近客户问题的句子
“What’s been the highlight of your [day, week, month] so far?”
“Are you a long way from home?”
“Would you recommend that food?
“What’s the most memorable part of this [name of event] so far?”
“What’s the last movie you saw in theatres? What did you think?”
“What was the last concert you went to? How was it?”
“How did you choose to work in [field]? If you could go back in time, would you make that same choice again?”
“Would you advise your children to go into [field]?”
“If you could turn one of your current skills into a bona fide superpower, which would it be and why?”
“Which TV show would you choose to live in?”
“Which TV show most closely mirrors your life?”
“You remind me strongly of a celebrity, but I can’t remember who it is — who do people always compare you to?”
“When was the last time you did something for the first time? Were you glad you tried it?”
“If you were responsible for catering [event], what would you order?”
“If you were hosting this event, [who would you invite to speak, which theme would you have chosen, what would you have done differently]?”
“What’s the most exciting thing about your business?”
“What’s the most exciting thing about your product?”
“What’s the most exciting thing about your team?”
“What’s the most exciting thing about your industry?”
“What’s the most significant change at your company in the past six months?”
“If you could go back one year in time, what would you do differently?”
“I’m curious to know your story.”
“Tell me about your highlights at [company name].”
“Tell me about your lowlights at [company name].”
“What’s your biggest priority right now?”
“What’s your lowest priority?”
“What is your boss fixated on right now?”
“What’s your number one most important metric?”
“What can I do to help you achieve [X goal]?”
对客户:
“How are things going?”
“What’s your progress on [X goal]?”
“How has the business changed since we talked last?”
“What are you worried about?”
“What are you happy about?”
“Which industry events are you planning on attending?”
“How are your efforts in [related business area]?”
“How’s life in [city]?”
“What can I do to make you even more successful?”
对熟人介绍的人:
“What’s your industry like right now?”
“Do you need any introductions?”
“As an expert in [field], I’d love to hear your thoughts on [event, announcement, major change].”
“Tell me about your latest work win.”
“Which blogs are you reading to stay informed on [topic]?”
“You’re still one of the only people I know who [did X, achieved Y].
语音留言
Hello, this is Olivia from sresky.
I’m calling because… I’d love to talk to you about …
My number is 8618825395395. I’ll also follow up with an email tomorrow, and I look forward to hearing what you think.
Have a great day. Goodbye!
Hey there 客户名称. My name’s Olivia and calling from sresky
推荐人名称 reached out to me and suggested we touch base about working together. [He/She] thinks you’d be interested in learning a bit more about Sresky products. If you’ve got a minute this week, give me a call at 8618825395395 and we can talk more about [Solution You Offer] for your company.
I also sent you an email with a little more information about our [product/service]. Looking forward to hearing from you,Thanks, bye.
Hi **,
This is Olivia again calling from Sresky. Just wanted to follow up and try to get a time scheduled to talk more about ****. I actually had the chance to look at your website, and I think we could be a big help to your company with ****.
If you’re still interested, give me a call at 8618825395395 , or keep your eye on your inbox for an email from sz02@sresky.com with some more info.so we can set something up. Have a good one. Bye.
If I don’t hear back from you, I’ll reach back out in a couple of [weeks/months] to see if that’s a better time.If you have a few minutes, I’d love to touch base and talk about the [Topic] in your business and the solutions that sresky can provide.
Looking forward to talking soon. Thanks. Bye.
I did a quick look at your company and definitely think we could be a good fit to work with you guys, so give me a call back at 8618825395395 when you have a sec. I’m also going to send over an email with some more information about how we can help out.
Please give me a call back at [phone number], or send me a note when you get the chance.
Call me back if you have any other questions. Looking forward to catching up. Thanks and have a good day.
取得其他联系人
Hi there, this is Olivia calling from Sresky. I was hoping to connect with the person who’s in charge of ***in your business.
If that person could please call me back at 8618825395395, I’d love to talk and see how we can work together to improve *** at your company.
I look forward to hearing back from you. Thanks and have a great day!
I just tried calling you but assume you are busy. I know how it goes.
Please give me a call back on 18825395395 or let me know when it would be convenient to give you a ring again.
I look forward to hearing back from you.
I just left you a voice message, and I thought I’d reach out by email.
When you have a minute, give me a call or shoot me an update. Let’s work out a time to reconnect that works better for you.
打电话没客人没接听之后发一封邮件给客人（增加回复率）
Sorry, I missed you on the phone today, I was calling because***
In my voice mail, I mentioned that I will call you back on [date] at [time] and of course you can always reach me before then at [your phone number].
I look forward to connecting.
商业演讲专用
- 欢迎你的观众
开场白要跟大家打招呼，然后感谢大家的到来，以下是一些从正式和非正式的开场白。
Good morning/afternoon/evening everyone. Thanks for coming. On behalf of Lego, I’d like to welcome you all to our offices.
Hello everyone. I’d like to welcome you to Lego head office, I trust that you all found us okay.
Hello everyone, I’m delighted to be speaking with you today.
Hi everyone, I think we might still be missing a few people but I’m going to kick things off now so we have time to get through everything.
Hello and thank you all for coming. I appreciate you being here on such a rainy Monday morning / last thing on a Friday afternoon.
2. 提出演讲的主题
你的听众其实很清楚他们为什么要来听你的演讲，但简单地重新提一下是很有帮助的。
As you all know, I am going to be talking to you about CPC advertising best practices.
In this presentation, I am going to walk you through some of the best practices in CPC advertising.
For the next forty-five minutes, I am going to be speaking to you about the best practices in CPC advertising.
By the end of this session, you will all know a little more about the best practices in CPC advertising.
3. 自我介绍
简要地告诉听众你的姓名、公司和职位。另外你还可以提及任何其他信息，用来解释为什么你有能力做这个演讲。
My name is Kenny Jones, and I am The Head of Marketing here.
First of all, a little bit about my background. I am the Head of Marketing at Lego, and I have been with the company for seven years. Before that, I used to work for Booking.com where I…
To introduce myself, my name is Kenny and I am the Head of Marketing at Lego.
By way of an introduction, my name is Kenny and I head up the Marketing department at Lego.
4. 给出演讲大纲
即使你的演讲很短，但让听众知道你即将讨论的内容也是很有帮助的，这能让你集中精力，确保他们听到的是重要内容，而不是无休止的信息流。
My presentation will take about 45 minutes and is divided into four sections. Section 1 is going to discuss…
Since we only have 45 minutes to discuss this huge topic, I’m going to keep things brief. This talk will be divided into four sections. To start off…
I thought it would be helpful to share a road map of what I’m planning to cover. This talk will be divided into four sections.
I’m going to look at four different aspects of CPC advertising in today’s presentation. Number one…
5. 提出你的期望和规则
你想从你的听众那里得到什么？你介意被打断吗？还是你鼓励大家一有问题可以随时提问？大胆说出你的期望，这可以减少很多意外情况。另外，你还可以告诉大家你在演讲过程中其他规则。
If you have questions about anything, please kindly wait until the end of the presentation to ask them. We’ll have ten minutes for an open discussion at the end.
Feel free to interrupt if you have any questions.
If anything isn’t clear, put your hand up and I’ll do my best to answer your question.
I’d be happy to answer any questions at the end of my talk.
Unfortunately, photography isn’t allowed during this presentation.
I would appreciate it if you could all put your phones on silent, or turn them off for the duration of this talk.
6. 开始演讲的主体部分
你的听众现在对你的身份和期望有了很好的了解。现在有一屋子的眼睛等着听你的专业知识。接下来，把你的话题变成一个问题可以帮助你顺利开始。
So, what is CPC advertising?
Let’s start at the very beginning. Many people ask…
如果这不适合你，那就试试下面的短语，借此表明你的介绍已经结束了，正题部分很快就会开始。
Without further ado.
Let’s get started.
I’d like to start by talking about…
Let’s kick things off.
7. 开始一个新的部分
一旦你讲完了某个部分/要点后，建议你尝试着用一句话来概括它。然后你就可以利用下面的短语过渡到另一个部分。
Okay so that’s Facebook ads. But what about Google ads? Well…
Now let’s turn to Google ads.
There’s a lot more to learn about that but since we’re pushed for time, let’s move on to Google ads.
Next up: Google ads.
Part two: Google ads.
8. 采用列举
在古希腊，专业的公共演讲者开发了一些技巧来吸引听众的注意力。其中之一是利用他们的手指上给自己的想法来编号，这样听众就有了一个视觉上的强烈信号可以跟着演讲者一起走。
如今，在PowerPoint上显示项目符号列表的效果更好，以下是一些关于如何列出你的观点的想法。
There are five main advantages to this approach… firstly, … secondly, … thirdly, …
There are three main reasons why people choose Google ads. It’s primarily because…but another key factor is…some people choose them because…
There are five stages of the process. You start by… then, you should…after that,
9. 介绍你的视觉辅助工具
最好给你的听众一些东西来强化你的观点。以下是一些短语，可以让人们看到你希望他们注意到的东西。
If you look at this graph, you will see…
From this chart, we can understand how …
As you can see from this infographic, our research indicates that…
This chart shows our findings of a recent experiment we undertook. The y-axis represents… while the x-axis stands for…
10. 结束演讲
商业演讲通常是以总结作为结束，你可以用它来强化你的要点或回到你讨论的问题上。
That’s it on CPC advertising for today. In brief, we’ve covered …
Well, that’s just about all we’ve got time for today, unfortunately. I hope you have learned something about CPC advertising.
Well, that concludes my presentation today. To refresh your memory, the main takeaways are the following. Number one…
That brings me to the end of my presentation. I hope you’re a little clearer on what CPC advertising is and when to use it.
So to draw all that together, next time you think about CPC advertising, consider the following factors…. That’s all from me!
11. 让听众参与讨论
你已经说完了你的演讲，而听众也听到了新的信息。感谢他们的参与，然后如果你觉得时间允许的话，可以让大家提问。
Thank you for listening. We have five minutes left over. Are there any questions?
Thank you for your attention, I hope you’ve found this session useful. I’d be happy to answer any questions.
Thank you for listening. I’d now like to open up the floor to questions, so just raise your hand if there’s anything else you want to know.
当你收到问题时，不要觉得你必须直接跳进答案。你可以用下面的一句话为自己多争取几秒钟的时间。
Thank you for your question, Mike.
That’s an interesting question.
I’m glad you asked me that.
如果你不确定如何最好地回答某个问题是，不要害怕要求去问清楚提问者倒是是什么意思。还有就是当你不知道的时候，承认你不知道也是非常专业的。
Could you clarify what exactly you mean by that, please?
Are you asking about my experience or data from the industry in general?
I’m afraid I don’t have those figures off the top of my head, but if you give me your email address at the end, I can follow up with you later.
Unfortunately, that’s slightly outside of my area of expertise. However, I think you could almost certainly find more information on that by…
That’s a great question and I have to say, I don’t know for sure, but my best guess would be that…
12. 与提问者沟通
为了真正展示你的专业知识，检查你的问答是否真正帮助到了提问者。
I hope that makes sense. Is that the kind of answer you were looking for?
Does that answer your question?
Feel free to come and grab me afterward if you want to discuss this further.
13. 感谢你的听众
Thank you very much for your attention.
Thank you all for coming, I really enjoyed speaking to you today and hope this session has been useful.
Thanks for listening, do feel free to contact me via my website or email if you think of any further questions.
